It's that time of year again and the last minute rush to find a present is always tough! Have I ordered too late? Will it arrive on time? These questions are always running through our head, so lets keep it simple.
What date can I place an order to guarantee Christmas delivery?
Any orders placed on or before Monday 18th December and to be delivered to the UK will arrive prior to Christmas. This is both our Tracked 48hr and Tracked 24hr Postal options.
Any orders placed after Monday may not arrive in time nor despatched until we reopen in the New Year.
I ordered prior to the deadline but my order hasn't been despatched?
Don't worry, this is normal. Our last date to despatch orders is Wednesday 20th so any orders made on or prior to Monday 18th will receive a despatch notice no later than Wednesday.
What are your opening times over Christmas?
We close on Wednesday 20th December, this includes our Customer Services so any emails after this date will be responded to when we reopen.
We reopen on Tuesday 2nd January.
Any open orders will be despatched on Tuesday / Wednesday with our 24hr Tracked service to get your items to you as quickly as possible.
My order hasn't arrived and it's nearly Christmas Day!
Any orders made on or prior to Monday 18th December will be received before Christmas. Royal Mail are working up to Christmas Eve to ensure all orders are successfully delivered. You can track your order in your account area and also able to contact Royal Mail using your tracking number if you require.
We hope that this has made it a little easier for you and wish you all a very Merry Christmas and a Happy New Year! See you in 2024.